We aim to get your order delivered to you as soon as possible, normally within 48 hour from shipped notice (not including weekends). The vast majority of items are kept in stock, however some specialist items are manufactured to order which could have up to two weeks waiting time. These products should be obvious, such as custom size mattress and upholstery. Bank holidays and the School summer holidays are very busy times for us and lead-times will be extended dependent on order levels.
Free delivery charges apply to mainland UK addresses only, any address outside of the mainland, Europe or World Wide will be applied at cost – we do not profit from delivery charges. Please contact us for exact costs.
Customers will normally receive their order two working days after collection from ourselves but this may, in exceptional circumstances, take up to 3 working days. We will send you an email when your order has left our premises. Please bear these timescales in mind before contacting us about non-delivery.
As we use
external parcel carriers we cannot be held responsible for any delays or non
delivery of the products ordered.
All delivery dates offered are entered into in good faith, but cannot be guaranteed. It is our recommendation that no work should be undertaken until the goods have arrived.
If your item is not in stock for a web order, we will email you before deciding how to proceed.