Privacy Policy

Privacy Policy & Cookies

Comfortz Leisure Ltd do everything possible to protect our customers' privacy and to ensure the security of all customer information. We will never give or sell your personal details to a third party except where we are obliged to by law (see the section on Confidentiality, below) or when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. This section of the site explains how we use your information.

Customer Information ....

When you place an order or make an enquiry with Comfortz Leisure Ltd there are certain pieces of information which we will need. These are: name, address, telephone number, email address. This information is shared with our carriers to ensure your delivery is delivered correctly and so our carriers can contact you directly for updates and to resolve issues.

Comfortz Leisure Ltd DO NOT receive or store credit card details as these are handled securely by our preferred internet payment processing provider Sage Pay. You shall be liable for the accuracy of customer information you provide to us.

Once we have this information, we will be able to send you, by email, a quotation or confirmation of your order. In the unlikely event of a problem occurring with your order / inquiry, we will try to contact you by telephone so that we can inform you of the situation and discuss your alternative options.

Customer Comments ....

We may ask our customers for their comments on the service we provide and you may be emailed for your opinion on a particular subject. If you let us know that you do not want us to email you with a request for your opinion then again we will of course comply with your wishes.

Cookies, Browser Settings and Site Tracking

We are constantly developing the site to make navigation as easy as possible for all our visitors, and one part of this requires us to monitor the way the site is used. This may involve the use of cookies, which are small pieces of software placed onto your computer's hard disk by the website. If you would prefer not to receive these cookies then you can disable their use by selecting the appropriate settings on your browser.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.


Security ....

As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Confidentiality ....

The personal information you disclose to us is confidential and will not be traded, sold or rented to any third party outside of Comfortz Leisure. We will only ever disclose personal information without your consent is if a) we are legally required to do so or b) if there is an emergency.

Changes To This Policy ....

From time to time we may decide to change our privacy policy, but any changes will be posted on this page to keep you up to date with how we collect, use and disclose information.