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Campervan Hire / Rental – Frequently Asked Questions

 

 

 

Using the Campervan – useful videos below

How do you raise and lower the electric roof?

How to swivel the front seats?

How to set up the downstairs bed?

How does the water system work?

How does the electrical system work?

How to fit the gas bottle?

How to use the camping control unit? Fridge, Heater, Water & Battery Levels  – (Heater recommendations 2-4 – Fridge Recommendations 3-5)

How to use the roll-out awning?– (Ensure you drop one of the legs if rain is forecast – put away in windy conditions.)

 

 

Frequently Asked Questions

 

Are the Motorhomes fully insured?

Our Motorhomes are covered by comprehensive motor insurance; this applies to Europe (extra charge) as well. However it does not cover your personal belongings, so we recommend that you ensure you are covered by a personal insurance policy for your peace of mind.

 

Why do you require a security deposit/bond of £1000?

The security deposit/bond is refundable upon return of the Motorhome on time, undamaged, with a clean hob, sink and fridge & with the chemical toilet cassette cleaned & emptied (If chosen as an extra option). In the event of damage to our vehicle (internally or externally) the £1000 or part of would go towards the repair. Should the repair be in excess of £1000 this pays the insurance excess. For any insurance claim or accidental damage (internally or externally) £1000 is your maximum liability.

 

Can we hire a Motorhome at any time of the year?

Yes we hire out all year round. All vehicles are equipped with heating so even in the depths of winter or during that skiing trip you can rest assured that you will keep toasty warm.

 

Is there a minimum hire period and what are your turnaround days?

Yes – In busier periods we only take bookings for a minimum of 7, 14 or 21+ nights (Easter / Mayday meeks & the summer holiday season). Mid and Low season the minimum is 3 nights. Please contact us if you have any other requirements and we’ll see what we can arrange for you.

 

Do the Motorhomes have to be collected and returned at certain times?

Yes – Our collection times are 2.00 p.m. to 4.00 p.m. and return times are between 8.00 a.m. and 10.30 a.m. These times can vary and we do our utmost to try and get you away as early as possible on your day of departure, but do ask that you return on time so that we can do the same for the next hirer. During low season, vehicles can often be collected and returned at mid day. Collection and drop off days are normally Monday-Friday’s but Saturdays can be arranged with prior notice and dependant on the next booking of the vehicle.

 

Can we holiday abroad with your Motorhomes?

Yes! We can arrange European Insurance cover for an additional cost of £15.00 per day. (subject to number of drivers and endorsements) Please Contact Us for further details.

 

Are pets allowed in the Motorhomes?

Yes we are happy to allow smaller pets in some of our campervans by prior arrangement (pleas contact us first). An additional cleaning charge of £50 will be added you your booking and you are liable for any damage caused by your pets.

 

Is the Campervan fitted with a television?

A Smart TV is an additional option, please see the prices on the booking page.

 

Do the campervans have seat belts fitted?

Yes there is seatbelts for 3 people and isofix points for 2 children in the rear (please bring your own car seat)

 

Do you allow smoking in your Motorhomes?

No the use of cigarettes and E-cigarettes is strictly prohibited.

 

How many drivers are permitted and are there any age restrictions?

One driver is allowed within the hire charges. Additional drivers can be added. All drivers must be over 25 and under 75 years of age and need to have passed their test for a minimum of 2 years.

 

Can I leave my vehicle on your premises?

Yes your vehicle can be left with us free of charge for the duration of your hire. This is entirely at owner’s risk we cannot accept responsibility for any loss or damage. The compound is locked on an evening and is covered by CCTV.

 

Do you provide kitchen and dining utensils?

Yes, Crockery, cutlery and kitchen utensils are included. As is washing up liquid. Dish cloth, tea towel.

 

Is bedding supplied with the Campervan?

Due to time constraints and laundry costs we ask you to supply your own bedding.

 

For any other questions please contact us :0)

 

 

 

 

 

 

 

 

 

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